Personal identification information
When offering our services to clients, we collect different information from them. We use the information we collect from our clients for different purposes, such as communication during service delivery. The information we collect from our clients directly includes:
- Their full names.
- Email addresses.
- Deadlines for their work.
- Any other information that we find useful during that period.
The indirectly collected information may include payment details which we know after you make a payment to us. Note that we only ask for general information and will never ask for personal details such as pins and passwords. All the details we ask our clients are used for internal use only. Moreover, we ensure that any third party does not access the information we collect unless it is under circumstances beyond us.
How we use the information we collect
We use the information we collect from our clients for different purposes. Some of the ways we use the collected information include;
Communicating with our clients during service delivery and when submitting the completed work. When working on homework, we may need additional information regarding the task. We use the information given to us by the client to ask for additional information. We have provided different means that clients can use to communicate with us. We prefer clients to use the method they are most comfortable with. Some methods we allow include live chat, email, phone calls, text, Skype, etc.
We can also use the information we collect from you for statistical purposes. This is purely an internal thing. We use the information to check how our business is faring. This includes a check on our profits or losses and the number of clients we are getting at a particular time. The information is not passed to external parties during this time since the exercise is purely internal.
We also use the information we collect from you to notify you about our new services. If we launch a new service and we think that you may like it, we will inform you about it.
When a third party can access the information we collect from you
The information we collect from our clients is meant for internal use. We do everything to ensure that third parties do not access the information. However, there are certain incidences when a third party can access the information. Such circumstances include;
If the information is required by a government agency such as a tax collection agency or a court of law. This website operates under the law; therefore, if a government agency needs the information, there is nothing we can do to stop that. There are many reasons why a government agency can ask for your information. They include tax evasion, money laundering, or other illegal dealings.
If there is an attempted breach of our security systems, we will transfer your information to our security providers. We can do this to ensure that your information does not land in the wrong hands. We do everything in our power to ensure that your information is safe with us. We have a non-disclosure agreement with our security providers; therefore, our security providers will never disclose your information to anyone.
Our service providers can also come into contact with your information when updating our systems or even transferring data. All our service providers are well-vetted and supervised during such exercises.
If our business undergoes a merger, acquisition, or bankruptcy, your information can be accessed by a third party. However, in such an occurrence, we will inform you first about the developments so that you can decide whether to continue with the new arrangement or opt out.
Information has become key in this digital era. That is why we ensure that information security is important to us. We use the most sophisticated methods to ensure that information is safe here. We have collaborated with some of the best security providers globally. We know that no security system is perfect, so we work hard to ensure that we improve on what we have. We know that our clients trust us, which is why we do our best to offer them the best.
We do our official communication with clients through emails. If you change your email address, ensure that you inform us, and also it is your responsibility to update your profile. Always ensure that you have the right communication information so that we can have an easy time talking to you. We ensure that all the information is communicated on time and correctly.
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